Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at: maeva.j@mailo.com. Please note that returns must be sent to the following address: Maeva JUSSELIN, A la Grange Quelliat, 39210 La Marre, FRANCE.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

You can always contact us with any questions regarding returns at maeva.j@mailo.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

14-day retraction period (European Union)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As stated above, your item must be in the same condition as when you received it and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will be automatically reimbursed via your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at maeva.j@mailo.com.